SIGN UP FOR XTRAS PAY AND SAVE ON EVERY GALLON TODAY!
How it works:
Xtras Pay is a safe and secure way to attach your Spinx Xtras Card to your bank account!
Your Spinx Xtras card will then function like an electronic check similar to a debit card.
Once you are enrolled you will get an instant discount on every fuel purchase that you make with your Spinx Xtras Pay Card.
What is the Spinx Xtras Card?
At Spinx, we want to reward our loyal customers by lowering the price you pay for gasoline. That's why we're proud to offer the Spinx Xtras Card with 3 ways to save on gas!
- Swipe or scan
Swipe your card or scan your app when you check out and earn 5¢ off per gallon for every $25 you spend inside Spinx!*
- Special Savings
Purchase Spinx Xtraspecials items in the store to save even more!
- Save Every Time!
Enroll your Spinx card as a Debit Card and save 5¢ off per gallon every time you fill up!
*Excludes all fuels, lottery, money orders, prepaid cards, cigarettes, other tobacco products (OTP), and donations are excluded from your purchase balance and from earning rewards.
Do I have to spend $25 all at once to get the 5¢ reward?
No. Spending is cumulative, so you do not have to spend $25 in one visit. Every time you shop at Spinx your purchase balance will count toward earning your next reward.
Is there a limit to the amount of Rewards I can redeem in any single fuel purchase?
If you have more rewards than the price of gas you must pay at least 2¢ per gallon. Whatever rewards were not used will stay on the card and you can use them next time you fill up. Note that Spinx Xtras Rewards are valid for up to 20 gallons of gasoline and, for safety reasons, may only be used while fueling a single vehicle.
HOW DO I JOIN?
It’s easy! Pick up a Spinx Xtras card at your neighborhood Spinx or download the Spinx mobile app to create a digital Xtras card. Register your card at www.spinxxtras.com or in the mobile app to start earning rewards today.
WHAT ARE THE BENEFITS OF JOINING THE SPINX XTRAS PROGRAM?
- Earn fuel discounts.
- Access to clubs – Buy 6 and get your 7 th free!
- Earn 5¢ for every $25 you spend in the store (exclusions apply).
- Access to great offers and savings!
- View XtraSpecials
WHEN CAN I START EARNING REWARDS?
You can start earning rewards right away! As soon as you register your card, you will be able to get all the benefits of the program from clubs, discounts and fuel savings!
I ALREADY HAVE A PHYSICAL CARD, NOW WHAT?
Simply visit email@example.com. or download the Spinx mobile app to create an account. Then you can use your card or the mobile app to earn and redeem rewards!
DO I HAVE TO CREATE AN ACCOUNT?
You will need an account to unlock exclusive offers and rewards, so we definitely encourage it! All Xtras customers will be required to register beginning June 1, 2021.
I WAS ALREADY A MEMBER, DO I HAVE TO START OVER?
Nope. Simply register your Spinx Xtras card online at firstname.lastname@example.org. or in the Spinx Mobile app to continue earning and redeeming rewards.
WHAT IF I DON’T HAVE MY XTRAS CARD #, HOW DO I REGISTER?
If you don’t have your card number, contact us at 864-233-5421 or email us at email@example.com.
I FORGOT MY PASSWORD AND CAN’T LOGIN TO MY ACCOUNT. WHAT CAN I DO?
When attempting to login to your account from the mobile app or website there will be a button for “Forgot Password?” Click that and an automated email will be sent to your email address, guiding you through logging back into your account.
MY PHONE NUMBER THAT I USED AS MY ALT ID DOESN’T WORK, WHAT DO I DO?
There may be an issue with your phone number being connected to multiple accounts. For security reasons, if multiple people register with the same phone number and attempt to use it as an Alt ID, it will not work. Please contact us at 864-233-5421 if this does not resolve your issue.
WHY DO I NEED TO CREATE AN ACCOUNT NOW?
We simply want you to tell us a little bit about yourself so we can give you better, more personalized rewards. Don’t worry, we will never resell or disclose any information to a third party.
CAN I USE MY XTRAS CARD AS JUST A REWARDS CARD?
Yes, simply present your card or app to the cashier at checkout and earn 5¢ off per gallon for every $25 you spend in the store. (Some exclusions apply)
DO I HAVE TO SPEND $25 ALL AT ONCE TO THE 5¢ CREDIT?
No. Spending is cumulative, so you do not have to spend $25 in one visit. Every time you shop at Spinx your purchase balance will count toward earning you next reward. (Some exclusions apply)
WHICH ITEMS ARE EXCLUDED FROM EARNING FUEL REWARDS?
All fuels, cigarettes, other tobacco products (OTP), lottery, money orders, prepay card and donations are excluded from your purchase balance and earning rewards.
DO XTRAS REWARDS EXPIRE?
Any fuel discount earned will expire at the end of the month following the month that you earned the reward. All other offers will have their expiration dates clearly stated.
IS THERE A LIMIT TO THE AMOUNT OF REWARDS I CAN REDEEM IN ANY SINGLE FUEL PURCHASE?
If you have more rewards than the price of gas you must pay at least .1¢ per gallon. Whatever rewards were not used will stay on the card and you can use them next time you fill up. Note that Spinx Xtras Rewards are valid for up to 20 gallons of gasoline and,
for safety reasons, may only be used while fueling a single vehicle.
CAN I USE THE XTRAS CARD OR APP AS A DEBIT CARD?
Yes, it’s simple and secure to enroll. Simple visit www.spinxxtras.com or easily enroll in the Spinx Mobile App.
WHY ARE MY REWARDS NOT SHOWING UP ON THE APP?
You must have your card number linked to your account within the app to track your rewards, club offers, etc. Once you link your card, your rewards status will automatically update with every swipe or scan of your card.
HOW DO I GET LOYALTY CREDIT FOR MY TRANSACTIONS?
If for some reason you did not receive your discount for purchasing items within our store or if the discount did not deduct from you fuel transaction, contact us at 864-233-5421 so we can add those missed rewards back to your account.
WHY AM I NOT GETTING EMAILS OR PUSH NOTIFICATIONS?
If you have completed the registration process and are not receiving emails or notifications, first check your email address in your profile. Navigate to Menu > Profile and verify your email address. You can also check to make sure you have opted in to receive emails and notifications in this same screen.
WHAT IF I’VE LOST MY SPINX XTRAS CARD?
Please contact us at 864-233-5421.
HOW DOES XTRAS PAY WORK?
It works by attaching your bank account to your Spinx Xtras Card.
- This is done through the secure online enrollment page or through the app.
- Your Spinx Xtras Card will function like an electronic check, similar to a debit
- Each time you use your card, you will receive an email detailing the
- This is not a credit card. Enrolling does not affect your credit history.
- The requirements are a Spinx Xtras Card, a U.S. checking account, an active
- email address, your driver's license, and you must be at least 18 years old.
- You'll get an instant discount on every fuel purchase on the Spinx Xtras Card
CAN I PAY WITH THE APP?
Yes! You can easily link your bank account to use Xtras Pay which will earn you an additional 5¢ off per gallon each time you use it!
WHAT IF I AM ALREADY ENROLLED IN ACH PAYMENTS?
When you login to the new app, your information should be recognized, and you will not need to re-enroll. If you have any problems, contact us at 864-233-5421 firstname.lastname@example.org.
CAN I LINK MORE THAN ONE CARD TO MY ACCOUNT?
For security purposes, you are unable to link more than one card to an account at one time.
WHAT IF I DON’T REMEMBER MY PIN OR NEED TO UPDATE MY PIN?
You will need to contact Zipline’s customer service at 1-877-403-2222. Due to security reasons, Spinx cannot see and/or change any of the customer’s information.
HOW DO I ENROLL IN XTRAS PAY IF I HAVE NOT DONE SO ALREADY?
You can go on email@example.com to enroll or you can do it within our app by clicking on the ACH payment option under your scannable bar code.
IS ENROLLING IN XTRAS PAY SAFE?
Absolutely! It’s safer and more secure than a credit card and works like your bank debit card.
ARE THEIR LIMITS TO HOW MANY TIMES YOU CAN USE YOUR XTRAS PAY?
Yes! We have account limits in place but if the customer would like to bump those limits
up, have the customer contact us at 864-233-5421.
- $100 max per transaction
- 5 transactions per day
- $150 daily limit
- 15 transactions per week
- $500 weekly limit
HOW DO CLUB OFFERS WORK?
When you purchase 6 items of the current offer, you will get the 7 th free! The free item will only be the base item, any additional add on toppings or extras will incur a cost. (Some exclusions apply)
HOW DO I USE THE COUPONS OFFERED WITHIN THE APP?
To use the coupons, simply click on the coupon, select redeem and let the Spinx teammate scan the barcode at the register. It’s that easy!
HOW CAN I CHECK THE STATUS OF MY REWARDS AND COUPONS?
You can check your rewards status a few different ways. The easiest method is to download the Spinx Xtras app from your phone’s app store and sign in or you can go to our website https://www.myspinx.com/xtras/register/ and sign in.
HOW DO I GET MY DISCOUNTS OR FREE ITEMS?
Special coupons will be sent out from time to time through the Spinx Xtras App. To use these simply click on the coupon, select redeem, and let the Spinx teammate scan the barcode at the register.
CAN I EARN REWARDS ON EVERY PURCHASE?
You will earn credit toward your $25 spent with most purchases. Unfortunately, purchases of fuels, cigarettes, other tobacco products (OTP), lottery, money orders, prepay cards and donations will not count. There will be occasional offers available for
tobacco products to our customers of legal age to purchase, but the money spent will not count toward the $25 spent.